Character

Tonight was an interesting study in human character.  A couple years ago I worked with this guy who’s about my age.  He was never military, but has had a wide range of experiences.  We have similar interests and kind of hit it off, even though we were in different departments and at different levels of hierarchy.  A couple of years ago he decided he wanted to get into motorcycling and asked me to help him shop for a new motorcycle.  We’ve gone on photowalks together, I’ve sent customers to buy hand made leather products from him, etc.

He likes this particular brand of motorcycle gloves.  I’ve always thought they looked like gardening gloves.  I tried some on in person and they were just awkward and uncomfortable.  I left that experience believing they were just a hipster badge, like drinking PBR and wearing flannel and beards.  If you want to spend your money on that, no problem.  But they aren’t for me.

When I did this last ride, I realized that my gloves suck.  I like wool, so I started searching online for wool lined gloves and the only ones I could find were made by this company.  So I ordered them, at $95/pair.  They showed up last week and were terrible.  I soaked them in water and wore them for an hour, that helped them fit better.  The next day I wore them to work.  On their website they advertise them as “winter” gloves.  When I rode to work it was 50 degrees and my hands were still cold in them.  So they officially got a “hell no” from me.

I’ve been upfront about them.  I don’t know what my end goal is, but I’m trying to grow my “brand” on social media.  I’m never going to stop being an IT guy and start being a full time photographer (at least until I retire) but I’d rather have options than not.  So I’ve been posting stuff online and building a base.  When I got the gloves I started taking photos of them, tagging the manufacturer online, etc.  And I’ve been honest.  When I didn’t like something, I said it, in public, in a public forum and I tagged the company so they could respond.  They chose not to.  And my comments haven’t been “they suck!”, they’ve been thought out and solid.  Not always as verbose as possible, given the medium, but the channel was there for the company to contact me for more in-depth feedback.

I met up with 3 Army guys after work tonight.  People I’ve entrusted with my life over the years.  I’m not going to say they’ve been perfect.  They’ve failed.  But they’ve picked themselves up and tried again.  And while we were drinking tonight we were honest again.  Told one guy how much we all hated him when we first met him.  One guy told me I needed to stop talking because my opinion wasn’t valid anymore because I’d been out of the Army too long and my info was dated.  That stung, he knew it did, but I got over it.  The mutual respect and admiration was palpable.  And because of that respect we could have different opinions and still be friends.

After I left the bar I saw I had a text.  I’d thought my former coworker had posted a photo and tagged the company that makes the gloves.  Actually the glove manufacturer had re-posted my friend’s photo.  I’d said “I’m sorry, but I can’t support you on this one, I think they’re glorified gardening gloves”.  His text was frantic.  Did I realize it wasn’t his account that I’d posted it to?  No, but I didn’t care, I’d say it to their face.  That was fine, but I shouldn’t drag him into my displeasure with their product.  How was I drawing him in?  I said I just didn’t agree with his opinion?

Well, turns out they were upset and contacted him.  They didn’t have the nerve to contact me, even though they’d admitted to him that they knew I wasn’t pleased with their product.  They weren’t willing to discuss the merit of my opinions.  But they’d helped him get some exposure as a photographer and were threatening to black-ball him in the community.  And even though he agreed that they were way over-hyped, he was scared to admit it.

I’m trying not to judge him.  I don’t know his personal situation and I don’t know what he’s going through.  I don’t know him well enough to know what motivates him.  But I do know that the timing of our conversation definitely makes me appreciate my real friends, my tribe, more.

Fun?

A webhosting company got on my bad side this month.  I’ve been in my new company for a little over two years and my boss, who knew where all the bodies were buried recently quit.  A couple of weeks ago, a co-worker asked me if I knew anything about a certain website that I’d never heard of before.  Turns out, several years ago, we bought this site from a different company and were supposed to transfer the content to our main site but never did.  I found the domain name info, found where it was pointing to and attempted to reach out to that provider.  That’s where the problem started.  This hosting company has no inbound number listed.  Anywhere.  Not on their site, not in forums, google it and nothing comes up.  They want to force you to use their online ticketing system.  Which, to me, sucks.  If my revenue generating site is down and I’m bleeding money, I expect to be able to pick up the phone and call someone.

So I sent in a ticket.  They tried to call me.  But because they don’t want inbound calls a) they come up as anonymous and b) they don’t leave a message to tell you they called.  So  you get mad because you don’t get a response and send another ticket.  And they snarkily answer that they DID call, but you didn’t answer.  They won’t setup a scheduled time (like RIGHT NOW) to call you back again, they do it at their own convenience.  So this nonsense went on for two days.  Then they tell me that they’re not going to be working the next business day and will call me the day after.  There’s a weekend in between there, so my site has now been down for at least six days with no resolution.  No call.  No call.  So I start blasting them on social media and instantly get a rude call from the owner, who then starts mocking me and berating me, then threatens to hang up on me because I’m “abusing” him.  At no point did I call him a bad name, did I raise my voice, anything.  All I did was express my dissatisfaction with their lack of service and unwillingness to help me resolve the situation.

So now what?  Well, we finally got it resolved a different way.  We hit the internet’s way-back machine, found an archived copy of the content, and have started to migrate it to our main site.  But, petty as it may sound, I foresee myself screwing with these guys on social media for days (if not weeks or months) to come.  It’s just a nice, safe outlet for frustrations.

Why did you need to know this?  You didn’t.  It’s just a placeholder to capture more thoughts about the blog post I want/need to write.  More pieces are coming together.